Privacy Policy

Introduction

U-Lock-It ("we," "us," or "our") operates the website u-lock-itpoteau.com and the self storage facility located at 2603 N Broadway St, Poteau, OK 74953. At U-Lock-It, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

Information We Collect

We may collect the following types of personal information:

• Customer Data: We collect personal information such as your name, contact details, and payment information for the purpose of providing our storage services.
• Contact Form Submissions: Name, email address, phone number, and message content submitted through our website contact form.
• Payment Information: When you make a payment through our online payment portal, your payment details are processed securely by our third-party payment processor (iPOS) using industry-standard encryption. We do not store payment information beyond the transaction process.
• Usage Data: We may automatically collect information about how you interact with our website, including your IP address, browser type, pages visited, and time spent on the site.
• CCTV Footage: Our facility is monitored by 24/7 CCTV surveillance for security purposes. Video footage may capture images of individuals accessing the facility.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions
• To process payments for storage unit rentals
• To maintain the security of our facility and protect your belongings
• To improve our website and services
• To comply with legal obligations

Data Sharing

We will not sell or share your personal data without your consent. Your information is only used for the purposes of providing our storage services, responding to inquiries, and processing transactions. Any inquiries you make through our website will be kept confidential. We may use your contact information to respond to your questions or provide additional information about our services.

Third-Party Services

We use the following third-party services that may collect or process your data:

• iPOS Payment Processing: All online transactions are processed securely using industry-standard encryption. We do not store payment information beyond the transaction process. Their use of your data is governed by their own privacy policy.
• Google Maps: Used to display our location on the contact page. Google may collect data according to their privacy policy.

Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. You can configure your browser to refuse cookies, though this may affect some website functionality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All online payments are processed using industry-standard encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are retained for the duration of our business relationship and a reasonable period afterward. CCTV footage is retained for a limited period in accordance with our security procedures.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal requirements

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.